.The Business Sr. Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.Responsibilities :Manage, supervise and coordinate day-to-day operational activities in the unit.Encompasses stakeholder management of vendors and other stakeholders.Ensure and monitor timely expenses reimbursement and vendor invoices payment based on Service Level Agreement.Ensure and monitor the accuracy and completeness of the services.Establish consistent and standardized operational processes.Provide assistance for all processes within Unit and have main responsibility.Assist Business Unit (BU) Head in accommodating requests related to Business Unit including providing requested data from Regional office, auditors, and other related parties.Assist BU Head in identifying risk and opportunities related to BU activities in particular and to other Citi processes in general.Complete and ensure timely submission for deliverables related to BU Compliance / Risk and Control and / or Management Information Systems related report as required by Regional and Country stakeholders.Provide necessary data and insight to BU Head for Operations related processes as needed.Perform periodic self-assessment testing in accordance with Regional schedule and guidelines to pro-actively manage risk, identify & correct control gaps.Lead local standardization efforts as per regional Business Unit operations guidelines.Actively identify and implement process improvement opportunities.Ensure operational controls and Manager's Control Assessment compliance