Zendesk's Enterprise Architecture team is in search of a Business ArchitectZendesk's Enterprise Architecture team is looking for a Business Architect who is proficient in applying a structured business architecture approach and methodology to gather key views (capability, functional landscape) and help define, re-engineer, and automate processes across the enterprise.
You will partner closely with business and operational team members, IT, and engineering to comprehend Zendesk's business architecture, pinpoint areas for improvement, delineate and roadmap strategies to enhance key capabilities, lead the enablement of key capabilities, and build outstanding organizational designs and operating metrics.
The RoleDefine and improve critical capabilities across the GTM (Marketing, Sales, Service) landscape while assessing and providing recommendations on maturationArrive at a high-level business architecture that helps business partners prioritize and sequence critical initiatives while serving as a link between process and systemsVisualize and create high-level value stream and process models that can be used in knowledge sharing and future analysisModel, maintain, and present key Business Architecture work, including business capabilities, gap analysis, current and target state flows, value streams, process mapping and modeling, data modeling, and use casesEngage with Enterprise, Solution, and Domain Architects to assist with translating business capabilities to technical design, collaborate closely with IT Architects to craft optimal technical solutions to meet business needs and aligning IT strategiesDesign and optimize organizational structures, focusing on aligning team configurations, roles, and responsibilities to maximize efficiency and support strategic objectivesEnsure that business processes meet both short and long-term requirements and support Zendesk's technology development as we growConduct workshops and coordinate across multiple senior stakeholdersRequired Skills3+ years as a business architect or process architectAbility to document requirements for business process flows, capability and feature descriptions, gap analysis, KPIs, business use cases, and visual and textual techniquesAbility to leverage requirements elicitation methods, including focus groups, whiteboarding, surveys, or questionnaires to conduct business research and interviews in support of business capabilities and featuresExperience with design thinking strategies including customer-centric development processes and leading Customer Journey Mapping sessions with business partners to define business optimization opportunitiesExperience using process tools like Signavio, Appias, Nintex, Lucid Chart, Vizio, Miro, or equivalent experienceExperience with data-driven approaches to capture, design, and build end-to-end business processes and creating operating metricsAbility to work independently with minimal directionPreferred SkillsExperience using Business Architecture tools such as ARIS, iServer, etc., is a plusExperience in Business Process Modeling Notation (BPMN)Experience with RPA software such as UiPath, AutomationAnywhere, BluePrismExperience with finance and accounting platforms including; Zuora, Stripe, NetSuite, Oracle Fusion, Blackline, Avalara, Workday FinancialsExperience in leveraging technical architecting outputs - systems, data, framework, and UI componentsExperience working with and applying Lean Design principles - value mapping, creating flows, identifying wastePlease note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
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