To be recognized as a Global Payments Solutions (GPS) specialist with an ability to display competent knowledge of relevant products and services within the jobholder's area of responsibility.
To act as a lead sales representative on opportunities with key clients and/or deals.
Consistently role model the Sales Manager competencies; providing guidance and coaching to other sales managers and team members where necessary.
To achieve income for the Group by originating leads, building and maintaining relationships with new and existing clients in order to identify and sell innovative cash and clearing management solutions to a sector.
Impact on the BusinessManage a client portfolio in order to maintain existing and generate new income for the business.Manage costs within plan and to keep losses to a minimum.Undertake sector/portfolio planning and client monitoring/contact.Maintain close liaison with key stakeholders to provide input into the strategic direction of the business, the functionality, and launch of new products and services.Actively contribute to the Global Payments Solutions (GPS) pipeline and keep it accurate and up-to-date.Remain up-to-date with product knowledge through attendance at presentations, training, and reviewing intranet/internet.Generate referrals for other Global Business.Keep abreast of external factors influencing international business (e.g., economic, cultural, geographical, procedural, and regulatory requirements).Execute a robust sales plan to target key customers, including effective closure of pipeline deals to capture revenue.Build and maintain close relationships with clients, acting on feedback from market surveys and client engagement programs.Support development, direction, and delivery of strategic initiatives.Customers / StakeholdersBroaden and deepen client relationships.Work with relevant key stakeholders to ensure a positive client experience, including excellent service and implementation.Develop an appropriate calling plan to efficiently and effectively achieve goals and objectives.
Through consultative selling, design, and implement workable, innovative solutions for customers' individual needs, plus generate and receive quality referrals for/from other parts of the Group.Where appropriate, undertake professional presentations to customers in support of potential opportunities, portraying HSBC in the best possible light against competition from local, regional, and/or global banks.Maintain and enhance the image of HSBC through the planning and execution of conferences, industry sector days, internal & external client roadshows, and active participation in industry associations and other suitable events.Maintain close liaison with intra-country, intra-region, and cross-regional colleagues/stakeholders to provide input into the strategic direction of Sales, Product, and Client Management functions and to the overall direction of Global Payments Solutions (GPS) regional and global business.Develop and maintain relationships with key clients, including a robust coverage program.Be an ambassador for HSBC and develop the bank's profile in the local 'International Business' community.Work in partnership with colleagues across the HSBC network to deliver exceptional standards and quality of service.Ensure fairness in all aspects of strategy, product design & delivery, customer literature & correspondence, financial promotions, administration, and complaint handling.Participate in internal and external business events, roadshows, and seminars as required by the business.
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