.Business Excellence Solution Manager Position Summary The primary focus of this role is to promote the engagement/adoption of strategic tools within Business and to provide thought leadership in strategic projects to improve overall associate, partner, and client experience. The Solution Manager is involved throughout the solution life cycle, taking a lead on gathering business requirements, defining priorities, and ensuring solutions are delivered while facilitating communication across multiple product and business teams, with deep knowledge and expertise on the solution. To provide the best solution for the business and end user, it is required to have a strong understanding of the business processes across functional areas to review requirements and evaluate proposed options and solutions. This role will have high visibility with executive management and requires mature leadership skills as well as strong change management skills. Essential Responsibilities Elicit and document business requirements and define priorities while working closely with business stakeholders. Create, maintain, and deploy required documents related to the solution owned. Obtain delivery timelines on system enhancements from the respective product owners and ensure timely delivery to achieve business objectives. Collaborate regularly with multiple product groups on tool roadmap and share best practices on process/tools usage with the business. Ensure interdependencies between solution and project rollouts are managed to meet business needs while aligning with the solution architect. Participate in Global Strategic Projects to define and design new solution and technology implementation. Facilitate communication among various product and business groups as necessary on strategic projects and coordinate product enhancement to build the solution roadmap for ongoing improvements. Be an expert in the solutions and increase business engagement/adoption of the tool to improve associate and client experience. Perform trend analysis on support requests and work closely with business champions to find improvement opportunities. Represent ADP Celergo Streamline in the respective product forums and facilitate requirements between various product teams/business champions. Manage business escalations on the assigned applications and work with the respective product/business team to resolve them while addressing knowledge gaps relating to requirement/product documentation to be kept centrally available for stakeholder/leadership reference. Perform other related duties as assigned. Critical Skills Must be able to work well under pressure and have a strong understanding of business process management and demonstrated achievements. Proven ability to drive decisions and actions among diverse groups to achieve goals, including conflict resolution. Demonstrated ability in coordinating multiple projects of varying complexities and scope is highly desired