.**Who we are**:GDL Connect is headquartered in Guadalajara, Mexico. We help our North American based partners and clients augment their functional teams, while preserving their corporate culture and professional dynamics. Our domain focus is in banking & finance, insurance, information technology, marketing & lead management, and healthcare.We are firm believers in helping our team member employees grow professionally and embark on long term career paths. We commit to nurturing a professional environment; focused on driving results, and teamwork. We invite committed and hard working people to join our team.**Key Responsibilities**:1. CRM Administration:- Manage and maintain the company's CRM system (Microsoft Dynamics)- Ensure data integrity, accuracy, and consistency within the CRM- Configure and customize the CRM to align with business requirements- Manage user access, roles, and permissions within the CRM system- Provide training and support to CRM users2. Dashboard Creation and KPI Reporting:- Design and develop interactive dashboards and reports using PowerBI- Collaborate with stakeholders to understand their reporting needs and create customized dashboards- Define and track key performance indicators (KPIs) across various departments- Monitor KPIs and provide regular reports to leadership and relevant teams- Identify trends, patterns, and anomalies in KPI data and provide recommendation3. Systems Integration:- Ensure seamless data flow and synchronization between integrated systems- Troubleshoot and resolve integration issues in a timely manner**What are we looking for?**- **Strong proficiency in CRM systems, preferably Microsoft Dynamics**:- Fluent in both Spanish and English, with excellent verbal and written communication skills- Proven track record of success in a business intelligence, information systems, software engineering, product or other technical role- Experience working directly with sales teams and implementing their requirements in the CRM system.- Solid understanding of database concepts- Familiarity with SQL or similar programming language nice to have- EPIC personality (empathy, patience, integrity and compassion).- Highly motivated, goal-oriented, and able to work independently- Passionate about improving healthcare access for the Spanish-speaking community in the U.S.- Familiarity with U.S. healthcare system, nice to have- 100% user adoption, with > 90% internal user satisfaction- Expedient mitigation of bugs- Help the Sales Team maintain pipeline hygiene so they can bring in more sales and close a higher percentage of their opportunities- Help our Patient Navigators retain a higher percentage of our patients- Work closely with our IT and Tech team to make sure our data is accurate and accessible**Spoken English is a must****Benefits**:- Salario: $20,000