We are looking for a Business Intelligence Analyst who is an SQL enthusiast, collaborator, and team player to join the Services Operational Excellence team within the Customer Support and Services organization.
If you are inquisitive and searching for an opportunity to find answers in data, let's talk!
**Responsibilities**:
Partner closely with the business and technical teams to translate business requirements into technical specifications and build reports and dashboards in Power BI and ServiceNow
Analyze data results and communicate findings in a simple and concise format to business stakeholders
Collaborate with IT to understand the customer support and services data architecture
Migrate existing reports and interfaces from other platforms to Power BI or ServiceNow
Work closely with the business and technical teams to ensure the project delivery meets the business requirements
Build end-to-end reporting packages that "tell a story" with clear take-aways and action that drive expected outcomes
Research and find solutions for issues related to the reporting environment
Assist in ServiceNow platform implementation efforts related to reporting and Performance Analytics
Basic Qualifications
**Excellent English Skills**: verbal, written and visual presentations
USA B1/B2 Visa (or the ability to obtain as a condition of employment)
Bachelor's Degree in Computer Science, Business or another related discipline
Experienced in collecting user requirements with the ability to understand complex business needs and translate them into solutions in Power BI or ServiceNow
Demonstrated aptitude writing complex SQL statements and an understanding of logical and physical data modeling
3+ years of industry experience authoring BI report solutions with Microsoft Power BI platform
Versed in the Microsoft Office Suite with an emphasis on Excel (experience coding in vba a plus)
Ability to work in teams and as an individual contributor - strong consultative and consensus building skills
Strong analytical and problem-solving skills
Preferred Qualifications
1+ year of experience with ServiceNow Performance Analytics and/or Salesforce Advance Analytics
Experience with other BI tools (BusinessObjects/Cognos, Tableau, Grafana, etc.)
Experience with statistical methodologies and software
Understand agile methodology such as scrums, development sprints, demos and sprint reviews
Experience with database operations, server management or other IT support functions