.Cloudbeds is the hospitality industry's fastest-growing technology provider for independent hotels, hostels, vacation rentals, and hotel groups.
Our award-winning Cloudbeds Hospitality Platform is currently helping a growing clientele of 22,000+ properties in 157 countries to increase revenue, streamline operations, and deliver memorable guest experiences.Behind the Cloudbeds platform is a growing team of 500+ employees distributed across 40+ countries speaking 30+ languages.
From data architects to UX designers, integrations managers to payments experts, former hotel managers to former OTA executives, our team comprises the brightest minds in technology and hospitality working to solve the industry's biggest challenges.From the beginning, we've believed that our people are our greatest asset, so we founded the company as #RemoteFirst, #RemoteAlways with shared core values that allow our team to thrive.
This means we:- Hire the best people wherever they're located; - Emphasize the value ofresults over hours put in; - Provide flexibility inworking hours and locations; - Foster an inclusive environment that celebrates bold thinking and diverse perspectives; - Offer open vacation policies, free LinkedIn Learning and other benefits that promote well-being and professional development.Together we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world.
That's why we're on the search for a superstar **Business Intelligence Developer**.The **Business Intelligence Developer** is responsible for the processes, tools, and technologies that support the Customer Success organization.
In this role you are responsible for providing broad operational day-to-day support of our customer relationship management (CRM) and various departments.
This role works closely with Finance, Sales, Marketing, Customer Service and other departments.
The Customer Success Operations Manager provides guidance regarding marketing trends, develops resources and tracking of long-term customer success data, and creates reports for the leadership.
This role is also responsible for headcount forecasting, analytics, productivity, CRM maintenance and other Business Intelligence and support functions.We are looking for someone who thrives in an environment of accountability and ownership, who is proactive and a self-starter, and who is always learning and taking initiative to collaborate with others and seek challenges.
**Location**:Remote**What You Will Do**:- Creation and maintenance of insightful reports, dashboards, workflow rules and sharing rules- Be capable in analytics tools required to support Customer Success Operations and deliver data for the Cloudbeds "Measure what matters" program- Develop and execute mechanisms used to manage the business