Goodyear. Con mayor impulso.
Business Intelligence Sr. Analyst
Primary Purpose of the Position
Lead the backoffice administrative process focused on the Mass Merchandise, National Accounts and Dealers sales channel with the intention of keeping business indicators within acceptable ranges (past due and customer service, among others).
Principle Duties and Responsibilities
Timely management in the preparation of Credit Notes and Re-Invoicing.
Request, follow-up, and receipt of documents.
Daily monitoring of discounts, penalties and litigation procedures with clients through the portals and established communication channels.
Support the administrative field sales team and resolve internal problems with Logistics, Taxes, Customer Service, Collection, and Finance.
Support implementation of projects and initiatives for continuous improvement in coordination with Logistics, Taxes, Customer Service, Collection, and Finance.
Ensure that all administrative tasks are executed in a timely manner to not affect Goodyear's collection process.
Manage sales KPIs and Back Office.
Education
Preferably Bachelor's Degree in Accounting, Actuary, Industrial Engineering or any other similar field.
Experience
Wide knowledge of the administrative processes of the Tire Industry.
Knowledge of Mass Merchandise portals is desired.
Experience in transnational companies is desired.
3 to 5 years minimum in account reconciliations, management of overdue portfolios and billing is desired.
Knowledge in different sales channels: Retail, Mass Merchandise, Assemblers, Wholesalers and National Accounts is desired.
Knowledge & Skills
Functional and Technical Knowledge
Advanced Office skills.
Overdue portfolio management.
Risk management.
Fundamentals of finance.
Database management.
Results-oriented.
Skills
Analytical skills.
Attention to detail.
Negotiation and conciliatory skills.
Customer-focused attitude.
Decision making and problem-solving skills.
Interpersonal relationships: clients and company staff.
Conflict management.
Effective communication at various levels.
Experience in work teams and projects.
Communication management with national and regional work teams.
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