Position:Business Operations Analyst Job Description:Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life.
The Business Operations team is responsible for supporting the Sales team within Arrow. The Business Operations Analyst is a crucial element to ensuring the data is accurate and the process is running smoothly.
What You'll Be Doing: Responds to ticket requests for item set ups, pricing/costing, authorizations, and troubleshooting while ensuring SLA's are being metValidates proper documentation has been provided to process ticket requests and communicates back to requestor when additional information is neededManages supplier pricefile loads, authorization maintenance and other customer related attributes as neededReviews and maintains process documentation based on Supplier updatesPerforms audit functions as assigned to ensure data accuracy, integrity, and complianceMonitors various operational reports and system alerts and takes action as appropriateProvides timely issue escalation and proactively communicates to management and impacted stakeholdersWhat We Are Looking For: Experience with Operations and Customer Service.Experience using Ticketing systems and Solving issues within SLAsCRM experience (Salesforce Preferred).Intermediate-Advanced Excel (Lookup & Reference, Logical functions, Concatenation and Pivot Tables).Advanced English Skills (Written and conversation fluent)The Skills That Will Help You Succeed Even More: (preferred) Power BI knowledgeWork Arrangement: Hybrid: 3 days in office/2 days work from homeWhat's in It for You? At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
30 days of Christmas bonus40% vacation premium12 vacation days plus 2 floating days, sick days and holidaysVision and Dental AssistanceLife InsuranceHealthcare Insurance10% Food/Pantry VouchersRestaurant Vouchers13% Savings FundWellbeing program for all employeesGrowth Opportunities, and more!Apply now! Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin.
Annual Hiring Range/Hourly Rate: $25,425.00 - $29,000.00 MXN Monthly
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location:MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
Time Type:Full time
Job Category:Business Support
EEO Statement: Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)
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