Business Process Analyst 2

Provides internal systems support to Customer success delivery, Advanced Customer Success, and Support organizations. Support provided for systems within NLCORP CRM core product and customized processes & records, Open Air, and other approved tools. Troubleshoots, collects requirements, communicates, and resolves CS requests submitted primary through UTS ticketing system. Performs Business Analyst role for small to medium size projects, personal UTS ticket load as wells as NSCR change request queue status maintenance. Working closely with internal stakeholders and coordinates efforts with development team.Responsibilities and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures working from Universal Ticketing (UTS) ticketing system. Attention to detail critical. Ability to collect, organize, and display data in easily consumable format. Process internal UTS ticket requests involving ad-hoc tasks, system corrections, enhancement request, demo provisioning, and prioritize month and quarter end tasks mainly involving time entry corrections. Fulfil duties related to System and Tools development team requests related queue management, to ensure development requests are in updated state and prioritization level, coordinate directly with development team. Follow-through skills necessary to get information from internal and external lines of business and have data errors/omissions corrected. Relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and internal clients desired. Good understanding of core NetSuite product with ability to grow knowledge in areas of customization, preferred knowledge of Open Air product.