.Career Area: Business Technologies, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About the role: Participates in developing functional requirements for business systems; tests, trains, and implements applications. As a Business Process Analyst you can expect to: Participate in customer support processes and activities for the implementation of new or existing applications.Design, document, and test new or enhanced applications with guidance.Monitor the efficiency and effectiveness of application operations and troubleshoot problems as necessary.Translate client's requirements to functional documentation, participate in technical designs and test plans with coaching and training. What You Have: Business Analysis: Explains the key concepts, techniques, and steps involved in the business analysis process.Lists examples of how the organization realized the benefits of business analysis and improved the way of doing business.Outlines the scope of the business analysis process.Understands the purpose of each business analysis technique and their specific needs.Understanding of trade compliance, logistics, and transportation processes.Understands information flow between Shippers, Carriers, Freight forwarders, and Customs brokers. Core Application Systems: Describes basic elements and benefits of core applications supported by own area.Names the organization's core application systems.Names major business functions and services supported by core applications.Locates and uses relevant documentation for core applications. Information Capture: Follows defined procedures to document all routine information.Identifies relevant established standards, policies, and practices.Fulfills routine information capture needs in own area.Uses automated tools to capture, organize, and archive relevant information.Cites examples of different types of relevant information that need to be captured. Analytical Thinking: Names specific tools or techniques that can be used to support the analytical thinking process.Describes specific software applications or products used for business analytics.Gives examples of how analytical thinking has been used to resolve problems.Helps others research and learn more about business analytics tools and applications. Relationship Management: Provides prompt and effective responses to client requests and interactions.Monitors client satisfaction levels on a regular basis.Alerts own team to problems in client satisfaction
