.Remote Work: YesOverview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges. Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve. You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We've only begun reimaging the future – for our people, our customers, and the world. Let's create tomorrow together. Business Process Analysts are responsible for the integrity of Zebra's internal business processes in the assigned business unit/area they are affiliated with. They ensure our business is run effectively, efficiently and in support of delivering against our commitments internally and externally to our customers, partners and regulatory bodies. Additionally we are seeking an experienced IT Service Management (ITSM) Consultant to join our team. The ideal candidate will have a strong background in ITIL best practices, service management frameworks, and a proven track record of delivering high-quality ITSM solutions. As a Senior ITSM Consultant, you will work with clients to design, implement, and optimize ITSM processes, ensuring alignment with business objectives and improved service delivery. Responsibilities: Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma)Works proactively to identify and suggest opportunities to improve process effectiveness and efficiency in assigned BUConducts root cause analysis of process failuresCaptures current challenges, desired outcomes and recommendationsDocuments agreements and owns drafting and revision of new/updated business processes in assigned business unitProjects may span business units or require significant cross functional alignment or involvement. Understands upstream, downstream and work tools impacts to process change. Can recommend solutions to minimize impactsMay train incumbent employees in new process flow/requirementsMeasures and reports on success of new/revised processes in the BU. Reporting may include presentations to mid to senior level audiencesProvides consultation on the use of re-engineering techniques to improve process performance and product/service qualityPerforms cost and benefit analysesAssessment and Strategy Development: Conduct current state assessments of ITSM processes and provide recommendations to enhance efficiency and effectiveness