.**Primary Purpose**:Conduct research, verify and publish content for new procedures, procedure changes and rate revisions for the Sales and Service areas ofNational General Insurance.**Essential Duties and Responsibilities**:Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned- below. Specific activities may change from time to time.- Work on all phases of information development from analyze, research and interviewing to gather content for writing and editing documents.- Maintain continuous interaction with various departments on the impact of the proposed document creation and updates- Produce high quality end user documentation for a global audience- Maintain knowledge of the system used to house procedures to support accurate and timely delivery to the end user- Manage competing deadlines and prioritize appropriately- Respond to feedback from end users- Communicate and support the Change Control process to gain final approval on all content prior to publication.- Communicate with other Content Editors to ensure consistent content format, structure across all business functions.- Identify common process opportunities, driving business to a global product.**Minimum Skills and Competencies**:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made- to enable individuals with disabilities to perform the essential functions.- High school diploma or general education degree (GED)- 2+ years of relevant experience- Layout experience for online and paper delivery- Experience using style guides such as Microsoft Manual of Style, Chicago Manual of Style and Departmental Style Guides- Contribute information for the Departmental Style Guide- Ability to act in an effective, professional manner on often contradictory feedback from the organization- Highly effective in managing change, multiple priorities, and exercising sound judgment- Prior experience in Claims/Sales/Agency/Service capacity within an insurance environment- Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines- Must possess effective verbal and written communication skills- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and SharePoint Pages- Maintain compliance with state and company guidelinesExcellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the- organization including Sr. Leadership- High degree of initiative, dependability, motivation, mature judgment, and discretion- Works independently with little supervision or in a team setting.JOB REQUIREMENTS**Desired Skills**:In-depth knowledge of all evaluated National General Insurance functions, processes, guidelines, and workflows (e.G., service,billing, processing, sales, agency operations, etc