Business Relationship Expert

.At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.Job Description Summary: As a Business Relationship Expert, you will be providing an exceptional customer experience to engaged and high-potential merchants who utilize the PayPal platform. This team supports the merchant at every stage of their customer journey. To be successful in this role you will exhibit strong ownership and communication skills. You excel at customer interaction through delivering an empowered effortless customer experience. As an advocate and voice of the merchant, you will work on their behalf to achieve a resolution to their queries. Supporting in the delivery of practical solutions which result in a successful long-term partnership and mutually beneficial growth.**Job Description**:**What you will be doing in this role**:- Confidently answer contacts and complete outreach with PayPal merchants as needed through phone and chat.- Proactively guide and educate our merchant customers at every level of their journey with PayPal - including in relation to simple Integrations, Purchase / Seller Protection and Claims Management Processes.- Take a dynamic approach to consulting - using all tools, resources, and technology to reach a complete and accurate resolution while integrating meaningful questions and learnings to address future business needs.- Engage stakeholders, escalate feedback and build strong partnerships to drive proactive initiatives that remove any barriers and create effortless experiences for PayPal Merchants