**Job Summary****Responsibilities**- Lead the analysis and documentation of business requirements for educational projects.- Oversee the implementation of ServiceNow Knowledge Management solutions to enhance educational processes.- Provide expert guidance on best practices for ServiceNow Knowledge Management within the education domain.- Collaborate with stakeholders to identify and prioritize business needs and translate them into technical requirements.- Conduct thorough analysis of existing educational systems and processes to identify areas for improvement.- Develop detailed project plans and timelines to ensure successful project delivery.- Facilitate workshops and meetings with stakeholders to gather requirements and provide updates on project progress.- Ensure that all solutions are aligned with the organizations strategic goals and objectives.- Monitor and evaluate the effectiveness of implemented solutions and make necessary adjustments.- Provide training and support to end-users to ensure successful adoption of new systems and processes.- Maintain up-to-date knowledge of industry trends and advancements in ServiceNow Knowledge Management and education technology.- Collaborate with cross-functional teams to ensure seamless integration of new solutions with existing systems.- Prepare comprehensive reports and presentations to communicate findings and recommendations to senior management.
**Qualifications**- Possess a minimum of 11 years of experience as a Business Analyst with a focus on the education sector.- Demonstrate expertise in ServiceNow Knowledge Management with a proven track record of successful implementations.- Exhibit strong analytical and problem-solving skills with the ability to think critically and strategically.- Showcase excellent communication skills in English both written and verbal.- Display a deep understanding of educational processes and systems.- Have experience working in a hybrid work model with the ability to collaborate effectively both in-person and remotely.- Show proficiency in project management with the ability to manage multiple projects simultaneously.- Demonstrate the ability to work independently and take initiative in a fast-paced environment.- Possess strong interpersonal skills with the ability to build and maintain relationships with stakeholders.- Exhibit a commitment to continuous learning and professional development.- Have a keen attention to detail and a high level of accuracy in all work.- Show proficiency in using various business analysis tools and software.- Demonstrate the ability to adapt to changing priorities and requirements.
**Certifications Required**Certified ServiceNow System Administrator Certified Business Analysis Professional (CBAP)