.Job DescriptionWe are looking for a dynamic, results-focused Business Transformation Lead to join our growing Strategy & Transformation Team, driving transformation programs aimed at delivering Zendesk's corporate strategy.This role leads high-priority, cross-functional strategic initiatives, owning end-to-end planning and execution to deliver identified business results.
This involves partnering with senior leaders across the organization and, at times, external stakeholders (such as private equity owners and/or consultants) to ensure appropriate alignment with, support for, and execution of program goals and objectives.
The role will improve alignment between corporate strategies, organization objectives, execution teams, and results.
Success requires high business acumen, strong strategic and analytical thinking, and effective communication and interpersonal skills to ensure initiative success and meaningful business impact.What you get to do every day:Support one or more strategic initiative(s) and/or lead one or more smaller strategic initiative(s) in partnership with senior leadership, private equity owners, and/or third-party consultants, translating corporate strategies into execution-ready initiatives and driving cross-functional teams to deliver on those objectives.
Focus varies by program and may include strategy planning and execution, initiative structure and governance, strategic thinking and visioning, business case development, organizational design and implementation, and/or organizational change management.Bring structure to sometimes ambiguous visions and craft initiatives to bring them to life.
Identify and drive key activities, shape meeting cadences, lead meetings, own content / deliverables, drive analysis, make recommendations, and engage with cross-functional stakeholders to get input and buy-in.Provide high-quality, data-backed guidance and recommendations to senior leadership to drive business outcomes.Build and lead program team required to achieve key objectives, leading by influence rather than authority to build trust across the organization.Support development of systems and processes to track and measure initiative success; support development of reporting, Executive Leadership Team / Board content, and other communications.Support change management strategy definition and execution to fully embed organizational changes while minimizing disruption.Identify and resolve roadblocks, risks, objections, conflicts, and negotiations.Develop subject matter expertise in assigned initiative areas.Positively impact the effectiveness and efficiency of program team members by sharing your experiences and contributing to the continuous improvement of our methodology.Work from the Zendesk Mexico City office at least one day per week, with up to 4 days remote/flexible.
Please note anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX)