.GREAT OPPORTUNITIES BEGIN AT SEA WITH CELEBRITY CRUISES!Position Summary:The Butler owns the guests in-suite experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Butler is the liaison between the guest and all hotel and marine departments, proactively anticipating every guest's needs, expectations, and wants. The Butler must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Butler is held fully accountable for the quality of their guests' experience. This individual will take full ownership and accountability for the maintenance as well as the look and feel of each assigned suite and will also ensure the flawless delivery of all amenities to the highest level of expectation.Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed following the Company's Safety, Quality, and Environmental standards.WHO ARE WE LOOKING FOR?- Combination of education equivalent to a high school diploma or any other source of education, training, or experience that provides the required knowledge, skills, and abilities.*- People skills! Exceptional customer service, interpersonal, conflict resolution, and oral communication skills.*- Ability to communicate tactfully with guests and shipboard employees, including senior management, to resolve problems and negotiate resolutions.*- Confident, well-groomed appearance with a warm and welcoming demeanor.*- Working knowledge of food/beverages and the ability to confidently speak on and properly serve such items.*- Knowledge of the principles and processes for providing personalized services, including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.*- Capacity to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the entire suite operation. Ability to communicate tactfully with department heads, coworkers, and other shipboard crewmembers to resolve problems and negotiate resolutions.*- Knowledge of computers, the internet, and the ability to navigate within a variety of software packages, such as Excel, Word, and related programs.Operational Effectiveness:Celebrity Cruises expects each shipboard employee to consistently exemplify the principles of the STAR Program's Credo to all team members. In addition, all duties and responsibilities are to be performed under ISM/ISO and SQM standards, public health guidelines, and environmental and safety policies.Language Requirements:- Ability to speak English, distinctly, and cordially with guests at an advanced level.- Capacity to read and write English to understand and interpret written procedures