Job Description
Job Number:Butler Manager (Job Number: HOT0AVDH)
Work LocationsConrad - Punta de Mita
Carretera Punta Mita Sayulita Km 2
Litibu 63734
A Butler Manager supervises the Conrad Concierge Team and sets the department goals to help Team Members create an exceptional Guest and customer experience.
What will I be doing? As a Butler Manager, you will supervise the Conrad Concierge Team and set the department goals to help Team Members create an exceptional Guest and customer experience. A Butler Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Supervise daily Concierge operationsSet Departmental objectives, work schedules, budgets, policies and proceduresMonitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamworkEnsure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local areaMonitor Guest satisfaction reports and implement actions to improve resultsMaintain good communication and working relationships with all hotel areasProject a professional manner with an emphasis on hospitality and Guest serviceAct in accordance with policies and procedures when working with front of house equipment and property management systemsAttend Front of House/Hotel meetings, as requiredWhat are we looking for? Butler Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
A degree or diploma in Hotel Management or equivalentFront Office supervisory experience in the hotel, leisure or retail sectorPossess strong commercial awareness and Sales capabilitiesExcellent leadership skills, inter-personal and communication skillsA passion for delivering exceptional levels of guest serviceIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience working as a Concierge Supervisor or Head Concierge in a hotel environmentWhat will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Job:Guest Services, Operations, and Front Office
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