Call Center Agent

**What you'll do**:
"A. Fulfill order management related activities for distributors, sales and Projects team.
C. Identify and implement process improvements
D. Maintain daily usage of the Returns requests from Distributors
E. Maintain daily usage of the Bid Manager tool
F. Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations
G. Ability to handle high-pressure, fast-paced environment requiring diligence to detail
H. Proven analytical and critical thinking skills
I. Ability to constructively manage conflicts and discrepancies towards positive resolution
J. Prioritizing customer demand to assist with improved product flow
K. Work with finance team to resolve customer credit requests
"

**Qualifications**:
Bachelor degree necessary. Technical field desired.
Minimum customer interaction experience (2-3 years)

**Skills**:

- "- Knowledge of CRM software and SAP- Strong listen, written and verbal communication skills
- Knowledge of Vista, Order Center and Mentor software
- High Ability to speak, write, and read English - Fully bilingual

"
- "- Drive for results- Makes Decisions & Solves Problems
- Demonstrates a Collaborative Style
- Promotes and Champions Change
- Business Acumen
- Pursues personal development

"