Call Center Agent

Eaton's Corporate Sector division is currently seeking a Call Center Agent.

**What you'll do**:
**Job Summary**

**Responsibilities**:
A. Fulfill order management related activities for distributors
C. Identify and implement process improvements
D. Maintain daily usage of the Customer 360 tool
E. Change notice management
F. Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations
G. Ability to handle high-pressure, fast-paced environment requiring diligence to detail
H. Proven analytical and critical thinking skills
I. Ability to constructively manage conflicts and discrepancies towards positive resolution
J. Prioritizing customer demand to assist with improved product flow
K. Work with finance team to resolve customer credit requests

**Qualifications**:
**Education level required**
- Bachelor degree necessary.

**Years and area of experience required**
- Minimum customer interaction experience (3 years)

**Skills**:
**Technical knowledge**
- Knowledge of CRM software and SAP
- Strong listen, written and verbal communication skills
- Knowledge of Vista, VOTW and Mentor software
- High Ability to speak, write, and read English - Fully bilingual

**Soft skills**
- Drive for results
- Makes Decisions & Solves Problems
- Demonstrates a Collaborative Style
- Promotes and Champions Change
- Business Acumen
- Pursues personal development

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.