Call Center Agent

**Eaton's Corporate Sector division is currently seeking a Call Center Agent.**

**What you'll do**:
**Job summary**

Job requisition based at Queretaro City

**Job responsibilities**
- Handle calls from customers and distributors from USA and Canada
- Fulfill order management related activities for distributors
- Identify and implement process improvements
- Maintain daily usage of the Customer 360 tool
- Change notice management
- Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations
- Ability to handle high-pressure, fast-paced environment requiring diligence to detail
- Proven analytical and critical thinking skills
- Ability to constructively manage conflicts and discrepancies towards positive resolution
- Prioritizing customer demand to assist with improved product flow
- Work with finance team to resolve customer credit requests

**Qualifications**:
**Education level required**
- Bachelor or engineering degree necessary.

**Years and area of experience required**
- Customer interaction experience (3 to 5 years)

**Technical knowledge**
- Knowledge of CRM software
- ** Bilingual **-High Ability to speak, write, and read English
- Desirable knowledge of SAP and/or Sales Force
- Desirable call center experience.

**Soft skills**
- Drive for results
- Makes Decisions & Solves Problems
- Business Acumen

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.