Call Center Agent

WE ARE HIRING CALL CENTER SALES AGENTS

You will be answering outbound calls to customers who want to place orders, respond to inquiries.
Responsibilities and Duties:

- Answering outbound calls
- Deliver prepared sales scripts to persuade potential customers to purchase a product
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Upsell products and services
- Other duties as assigned

Qualifications and skills:

- Fluent English speaking is required
- Proven work experience as a Sales Agent or relevant role
- 1-3 years of experience in a call center environment
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle the stressful situation appropriately
- Should have their own computer and noise-canceling headphone

SURVEY CAMPAIGN / ENERGY CAMPAIGN

**Salary**: 60MXN/hr

Days of Operation: 5 days a week up to 40 hours a week.
**Job Types**: Full-time, Permanent
Education: Bachelor's (preferred)
Experience: Call Center Representative: 1 year (preferred), Sales Agent/Representative: 1 year (preferred)
Language: English & Spanish (preferred)

Pay: $60.00 per hour

**Education**:

- Bachelor's (preferred)

**Experience**:

- Call Center Agents: 1 year (preferred)

**Language**:

- English (preferred)
- Spanish (preferred)