Call Center Agent

Full Job DescriptionWE ARE HIRING CALL CENTER AGENTSYou will be answering outbound calls to customers who want to place orders, respond to inquiries.Responsibilities and Duties:- Answering outbound calls- Deliver prepared sales scripts to persuade potential customers to purchase a product- Sell products and place customer orders in the computer system- Identify and escalate issues to supervisors- Provide product and service information to customers- Research required information using available resources- Route calls to appropriate resources- Document all call information according to standard operating procedures- Recognize, document, and alert the management team of trends in customer calls- Upsell products and services- Other duties as assignedQualifications and skills:- Fluent English speaking- 1-3 years of experience in a call center environment- Knowledge of customer service practices and principles- Excellent data entry and typing skills- Superior listening, verbal, and written communication skills- Ability to handle the stressful situation appropriately- Should have their own computer and noise-canceling headphoneENERGY CAMPAIGN**Salary**: 60 MX/hrDays of Operation: 5 days a week up to 40 hours a week.**Job Types**: Full-time, PermanentEducation: Bachelor's (preferred)Experience: Call Center Representative: 1 year (preferred)Language: English and Spanish (preferred)Pay: $60.00 per hourAbility to commute/relocate:- Monterrey, N. L.: Reliably commute or planning to relocate before starting work (preferred)