Call Center Agent

**Responsibilities**- Manage large amounts of inbound and outbound calls in a timely manner- Follow communication "scripts" when handling different topics- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives- Seize opportunities to upsell products when they arise- Build sustainable relationships and engage customers by taking the extra mile- Keep records of all conversations in our call center database in a comprehensible way- Meet personal/team qualitative and quantitative targets**Requirements**:- High school diploma or GED (might be unfinished)- CMS Certification- Excellent Oral and Written Communication Skills- English proficiency (B1H)- +6 months Customer Service Experience- Call center experience preferrable**Technical requirements**:- Computer Proficiency Skills- Knowledge in operating Microsoft Office Suites**We offer**:- Base salary up to $16,800- Up to $3,000 Performance Bonus- $3,000 Hiring bonus- 2 Days off- WORK FROM HOME- Direct hiring since day 1- Fully paid training- Pantry vouchers- 48 hours shift**Salary**: $17,000.00 - $19,800.00 per monthAbility to commute/relocate:- 64710, Monterrey, N. L.: Reliably commute or planning to relocate before starting work (required)**Experience**:- Call Center: 1 year (preferred)- Customer Service: 1 year (preferred)**Language**:- English (required)