We are a North American Company specialized in customer service and support to our clients at an international level, we attend service projects in travel and claims to provide an optimal service to premier clients.
we operate an international scale with a focus on speed and service to our customers, we love inclusion and collaborating in the best environment for our employees.
**We hire the best talent.**
**Profile**:
- Indistinct.
- Formal Studies: Bachelor's degree or professional career completed.
- Availability to work Monday to Friday and extended shifts.
- Bilingual / Business English.
- Availability for hybrid work.
- Availability to live in Queretaro or immediate change of residence.
- Knowledge in Coordination of work teams, customer service, Call Center, Specialized Agents.
- Office - Outlook - Computer Equipment - Excel.
- Updated CV with contact information.
**Knowledge**:
- Coordination of high performance teams of 25 to 40 service agents.
- Experience in call center management, inbound and outbound calls, with focus on customer service, credit cards, services, memberships and service in general
- KPI control and team development.
- Extensive knowledge in complaint resolution and presentation of agile solutions for clients.
- Phone Support Management.
**Skills**:Speed, Ease of Speech and Communication, Customer Service, Ease of learning.
- **What do you need to hire you?**
- Official documents in order.
- Availability to change residence or live in Querétaro MX.
- Availability for immediate hiring.
**We offer**:
- Competitive Salary + Bonus.
- Benefits Superior to the Law (Food Vouchers - Savings Fund - Superior Vacation - 30 days Christmas Bonus + SGMM + Health Memberships.
- Direct Hiring by the Company.
- Major Medical Expenses and Family Insurance + Life + Death.
- Accelerated Development Plan.
- Transportation support.
- Computer equipment and telephone line.
- Retirement Plan.
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Salario: $35,000.00 - $40,000.00 al mes
Horario:
- Diurno
- Horario flexible
- Incluye fines de semana
- Lunes a viernes
- Rotativo
- Turno de 8 horas
Prestaciones:
- Apoyo para estudios
- Ayuda o servicio de transporte
- Bebidas gratis
- Caja de ahorro
- Descuentos y precios preferenciales
- Días de maternidad superiores a los de la ley
- Días de paternidad superiores a los de la ley
- Días por enfermedad
- Estacionamiento de la empresa
- Estacionamiento gratuito
- Opción a contrato indefinido
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro de vida
- Teléfono de la empresa
- Uniformes gratuitos
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Tipos de compensaciones:
- Bono anual
- Bono de productividad
- Bono mensual
Educación:
- Licenciatura terminada (Deseable)
Experiência:
- Atención al cliente: 1 año (Deseable)
Idioma:
- Inglés (Deseable)
Lugar de trabajo: Una ubicación
- Health insurance
