**I.Objective**:Call Center Managers ensure that their team executes all business functions successfully. Their role is to act as a liaison between a company's senior management and the front-line employees who work directly with customers and consumers. Customer Service Managers maintain a high level of customer service at their location and respond to complaints, product returns, and other issues.**II. Functions**:- Supervise the daily operations of a call center.- Ensure the creation and implementation of a strategy designed to grow the business.- **Coordinate the development of key performance objectives for functions and direct reports.**:- Provide direct management of key functional managers and executives in the business unit.- **Ensure the development of tactical programs to pursue specific goals and objectives.**:- Participate in activities of key or specific clients.- **Oversee key talent recruitment and development programs.**:- Evaluate and decide on key investments in equipment, infrastructure and talent.- **Communicate the strategy and results to the unit's employees.**:- Report key results to corporate officers.- **Engage with corporate officers in broader organizational strategic planning.Qualities**:- I. Problem Solving Skills- II. Customer service- III. multiple task- IV. Conflict management- V. responsible- VI. Delegation**Requirements**:- Verifiable experience as CEO or manager of a call center minimum 4 years.- Degree in business administration, marketing or related- Experience in planning and budgeting.- Knowledge of business processes and functions (finance, human resources, acquisitions, operations, etc.)- Great analytical capacity.- Excellent communication skills.- Outstanding organizational and leadership skills.- Bilingual 100% English-Spanish (Indispensable)- Visa for the USA (Indispensable)Tipo de puesto: Tiempo completoHorario:- Lunes a viernes- Turno de 8 horasPrestaciones:- Vales de despensaTipos de compensaciones:- Bono de asistencia- Bono de puntualidad