**I.Objective**:
Call Center Managers ensure that their team executes all business functions successfully.
Their role is to act as a liaison between a company's senior management and the front-line employees who work directly with customers and consumers.
Customer Service Managers maintain a high level of customer service at their location and respond to complaints, product returns, and other issues.
**II.
Functions**:
- Supervise the daily operations of a call center.
- Ensure the creation and implementation of a strategy designed to grow the business.
- **Coordinate the development of key performance objectives for functions and direct reports.
**:
- Provide direct management of key functional managers and executives in the business unit.
- **Ensure the development of tactical programs to pursue specific goals and objectives.
**:
- Participate in activities of key or specific clients.
- **Oversee key talent recruitment and development programs.
**:
- Evaluate and decide on key investments in equipment, infrastructure and talent.
- **Communicate the strategy and results to the unit's employees.
**:
- Report key results to corporate officers.
- **Engage with corporate officers in broader organizational strategic planning.Qualities**:
- I.
Problem Solving Skills
- II.
Customer service
- III.
multiple task
- IV.
Conflict management
- V. responsible
- VI.
Delegation
**Requirements**:
- Verifiable experience as CEO or manager of a call center minimum 4 years.
- Degree in business administration, marketing or related
- Experience in planning and budgeting.
- Knowledge of business processes and functions (finance, human resources, acquisitions, operations, etc.)
- Great analytical capacity.
- Excellent communication skills.
- Outstanding organizational and leadership skills.
- Bilingual 100% English-Spanish (Indispensable)
- Visa for the USA (Indispensable)
Tipo de puesto: Tiempo completo
Horario:
- Lunes a viernes
- Turno de 8 horas
Prestaciones:
- Vales de despensa
Tipos de compensaciones:
- Bono de asistencia
- Bono de puntualidad