**Job Title: Call Center Manager - Latam****Location**:Remote (CST Timezone)**Working Schedule**: Monday - Friday, 11:00 AM to 07:00 PM CST (Need to have staggered hours to have weekend call coverage)**Key Responsibilities**:**Team Leadership and Management**:- Lead and inspire a team of call center representatives to achieve performance targets and sales goals.- Conduct regular performance evaluations, provide constructive feedback, and implement improvement plans as needed.- Cultivate a positive and collaborative work environment that fosters individual growth and team success.**Sales Training and Coaching**:- Develop and implement comprehensive sales training programs to equip team members with the skills and knowledge necessary for success.- Provide ongoing coaching and support to representatives, including effective objection-handling techniques and critical thinking skills during customer interactions.- Monitor calls regularly to deliver real-time feedback and coaching to enhance performance and customer satisfaction.**Customer Acquisition Strategy**:- Collaborate with internal teams and external partners to ensure the call center targets the right customer demographics and segments.- Utilize customer data analytics to optimize lead generation strategies and drive continuous improvement in appointment settings.**Communication and Reporting**:- Maintain effective communication channels with onshore teams to provide updates on call center operations, performance metrics, and opportunities for improvement.- Generate regular reports and insights to track progress toward goals and identify areas for enhancement.- Serve as a liaison between the offshore call center and other departments to facilitate seamless coordination and alignment.**Qualifications**:- 2+ years of experience in call center management, preferably within the solar industry.- Strong leadership skills with the ability to motivate and inspire a team to achieve exceptional results.- Proficiency in using call center software, with experience in 59dialer preferred.- Excellent communication and interpersonal skills, with a customer-centric mindset.**Nice-to-Haves**:- Previous experience in solar call center management.