Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and over 100,000 locations in 50 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services. We are always seeking TOP TALENT - experienced individuals who embrace our core values of respect, innovation, integrity and impact.**Summary**:The Call Center Operations Analyst is responsible for standardizing metrics that optimize the growth and performance of the Call Center, creating projections to achieve exact coverage of personnel, achieving a level of excellence in our Service in response times.**Duties and Responsabilities**:- Provide daily, weekly, monthly, and annual reports.- Monitoring that the telephony is optimal in terms of its quality.- Project both calls and transactions.- Participate in meetings when needed.- Make work schedules.- Creation of presentations that are required by the management area.- Follow-up of cases focused on the transaction service.- Stay current on phone metrics to be aligned with the industry.- Keep records.- Do analysis.- Review of improvements.**Qualifications**:- Have leadership skills.- Have a good predisposition and good treatment towards people.- Excellent oral and written communication skills (excellent spelling).- Computer skills.- University completed.- Flexible schedule.- Strong analytical skills.Necessary- Fluency in EnglishCome work for industry leaders! We are the fastest growing company in the industry, with best in class products. We offer an environment of growth and learning that will help you to grow your potential and develop as a professional.