Call Center Operations Manager - Ey Global Delivery

.The Call Center Operations Manager is responsible for the overall operations of the call center, managing a team of on-site customer service professionals with a focus on providing exceptional customer support. If you are a high achiever, you have a startup mentality, you are motivated by learning, helping others and achieving goals, and you are a team player who can effectively manage, communicate, and work with others, this role is for you.We are looking for an Assistant Director to manage an in-bound call center and a centralized mailbox for Finance-related queries in accordance with established department and firm policies, procedures, and Service Level Agreements (SLAs). This includes strategic and tactical planning, monitoring results and established benchmarks, and meeting department goals and budgets