Call Center Quality Assurance Analyst Jr

Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality.- Contribute to call calibration sessions to evaluate agent performance.- Identify lapses in agents' performance and provide constructive feedback for improvement.- Engage in customer listening to identify customer pain points and expectations.- Drive the implementation of improved customer engagement strategies to increase agents' efficiency.- Ensures communication is effectively delivered and appropriately addresses all customer concerns.
**REQUIREMENTS**:- Have hands-on experience working in call center quality assurance or related roles.- Be tech-savvy and competent in Microsoft Office Suite or Google Workspace.- Knowledge and experience tracking key customer service QA metrics.PROVEN QA CALL CENTER EXPERIENCE**Salary**: $6,500.00 per week**Education**:- High school or equivalent (required)**Experience**:- Call center: 3 years (required)- QA agent: 3 years (required)**Language**:- English 85% (required)Work Location: In person