Call Center Quality Assurance Specialist

**Job Title**: Quality Assurance Specialist - Join ListenTrust Today!At **ListenTrust**, we are seeking a detail-oriented **Quality Assurance Specialist** to monitor, analyze, and enhance call center performance. This role offers competitive pay, great perks, and the flexibility to work from home after training.**What We Offer**:- **Weekly Pay**: $3,174.87 MXN- **Biweekly Bonus**: $1,000 MXN on the 15th of each month- **Monthly Bonus**: $60 USD on the 1st of every month- **Home Office**: Available after training- **Growth Opportunities**: Be part of a supportive and results-driven team**Key Responsibilities**:- Monitor and audit calls to ensure quality and identify improvement areas- Generate daily and weekly performance reports- Participate in calibration sessions to align quality standards- Support training initiatives and assist with operational needs as required**Requirements**:- Proficiency in Microsoft Office- Excellent communication skills in English and Spanish- 1-2 years of experience in a similar role**Competencies**:- Strong analytical and technical skills- Exceptional time management and organizational abilities- Excellent interpersonal and customer service skills- Teamwork-oriented mindset**Location**: Av. Paseo Río San Miguel #75, Planta Alta, Proyecto Río Sonora, Hermosillo**Job Types**: Full-time, PermanentPay: From $4,174.87 per weekWork Location: In personExpected Start Date: 10/12/2024