Call Center Representative

As a Call Center Representative, you will be responsible for handling inbound and outbound calls from customers regarding inquiries, complaints, and product/service support. Your primary objective will be to provide exceptional customer service while efficiently resolving issues and meeting customer needs.**Responsibilities**:- Answering incoming calls promptly and professionally.- Providing accurate information to customers regarding products, services, and company policies.- Handling customer complaints and finding appropriate solutions to ensure customer satisfaction.- Documenting all interactions accurately in the company's CRM system.- Following up with customers to ensure their concerns have been addressed satisfactorily.- Meeting or exceeding individual and team performance goals, including call handling time, customer satisfaction scores, and sales targets.- Collaborating with other departments to resolve complex customer issues.- Adhering to company policies and procedures at all times.**Qualifications**:**100% English and Spanish**1. High school diploma or equivalent required; college degree preferred.2. Previous experience in customer service or call center environment preferred.3. Excellent verbal and written communication skills.4. Strong problem-solving abilities and the ability to think quickly on your feet. Ability to work independently as well as part of a team.5. Proficiency in using computers, typing and phone.Tipo de puesto: Tiempo completoSueldo: $12,321.75 - $14,621.74 al mesHorario:- Turno de 8 horasPrestaciones:- Seguro de vidaEducación:- Bachillerato terminado (Deseable)Experiência:- Atención al cliente: 2 años (Deseable)Idioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial