.Schedule - Shift - Hours: Full Time - Hybrid Pediatric Associates was founded in Hollywood, FL in 1955. The same clinician-led, evidence-based, medical home passion is a unifying driver for those who join Pediatric Associates Family of Companies. The Pediatric Associates Family of Companies is a growing team of Pediatricians and Pediatric Care Teammates who are excited to be part of the first nationwide Pediatric Primary Care Medical Home. We further our uniqueness by ensuring the clinician voice is leading our medical home innovations.SUMMARY: The MD Support Center is a single company call center focused on supporting patients and families in pediatric care. We care for our patients, supporting bilingual families, while providing flexibility to work at home. This role offers the opportunity to better the lives of the children we serve.RESPONSIBILITIES:Answer incoming calls by welcoming patients with a professional, upbeat, friendly attitude.Register new patients by gathering pertinent information and entering it into the advanced electronic medical record system.Verify insurance coverage and information.Set patient appointments upon request and identify future visits.Document information in advance of the Physician visit.Obtain and confirm patients/caller information for providing advanced and efficient clinical care.Collect all necessary and pertinent information over the phone to facilitate timely and accurate physician follow-up.Complete any clinical referrals requested by telephone contact for provider approval to pharmacies, specialists, surgery centers, and advanced clinical care facilities.Directly assist patients, caregivers, and family members with clinical and non-clinical inquiries with the support of qualified medical professionals.Leverage internal research support and reference materials to assist patients with obtaining information needed to support care delivery.Communicate with clinics and other business offices when necessary.Other duties may include, but are not limited to, outbound calls, copying, faxing, etc.WE'RE OFFERING:Monthly productivity bonusQuarterly bonusHome office after completing your trainingPaid training and skill developmentOpportunities for career advancementMandatory Federal Law benefitsMedical Membership provided after 3 months of hiringREQUIREMENTS:Proficiency in written and spoken EnglishLocation: Monterrey, N.L
