.The Team Leader will directly be responsible for developing the Agents in an effort to exceed performance metrics in place. He will be responsible for researching and qualifying high-priority leads and prospects and calling on these prospects to understand their needs with the goal of setting up a qualified next action for the sales team.Responsibilities:Responsible for coaching and developing sales team members in all areas of performance, including but not limited to, metrics and behaviors related to the customer experience.Listens to individual calls and provides ongoing feedback/coaching.Facilitates discussions on weekly/monthly achievement levels of goals to ensure improvement and efficient productivity is achieved.Conduct regular performance reviews and provide constructive feedback to team members.Sales Strategy & Performance Management:Writes and conducts performance evaluations/reviews.Sets performance goals and objectives and provides to appropriate leadership.Monitor and analyze sales performance metrics to identify areas for improvement.Ensure the sales team adheres to company policies and procedures.Administrative:Communicates policy updates and company information through team meetings and one-on-one development sessions.Documents all coaching/development sessions in the appropriate client database promptly.Interacts with cross-functional support groups to manage day-to-day operations.Duties and Tasks/Essential Functions:Coaching & FeedbacksStructured SessionsSetup team results of the morningFloor ActivitiesDay-to-day work with potential customers' database.Guide and coach a team of Agents.Actively engage with Agents.The desire to mentor and manage a small team of motivated individuals.Deliver coaching to agents with a strong focus on the effortless guest experience.Own the development of agents to become competent in all levels of the competency program.Conduct weekly meetings with agents to discuss performance while providing feedback regarding key performance indicators.Hold Agents accountable for performance standards.Provide encouragement, support, and positive reinforcement to all agents.Lead by example while embracing and promoting the people-first culture.Complete assigned Quality Monitoring of contacts to provide coaching and feedback to ensure excellent sales and customer service is delivered consistently.Escalate performance or policy violations to the Manager as they occur.Promote the recognition program by recognizing the members of our Service Values to create a positive working environment.Proactively offer solutions and suggestions for process and product improvement to leadership.Complete daily tasks as assigned by the Supervisor.Skill and Knowledge Qualifications:Demonstrated leadership skills to effectively develop, lead, inspire, and motivate a high-performing team.A high level of comfort interacting with clients.Knowledge of the sales process