Call Center Supervisor

Call Center Supervisor - RemoteReady to lead a team from home? We need an experienced Call Center Supervisor to join one of the fastest growing healthcare service companies in the United States as a remote call center supervisor. If you have a knack for training, motivating staff, and ensuring top-notch customer service, this is the role for you.
What You'll Do:Supervise call center staff and ensure top performance.Train and coach team members for success.Manage daily operations and staff schedules.Conduct performance evaluations and handle disciplinary actions.Maintain high client service levels and compliance.Monitor calls for quality and compliance with HIPAA.Analyze call metrics and provide actionable insights.Assist with program training and development.Develop and implement policies and procedures.What You'll Need:Fully Fluent in English (at C1/C2 level) and Spanish.Associate's degree or equivalent experience.2-3 years of supervisory experience in a call center.Strong training and motivational skills.Proficient in CRMs and MS Office (Teams, Word, Excel, PowerPoint, Outlook).Excellent customer service, communication, and interpersonal skills.Why Join Us:Lead a motivated remote team.Shape call center policies and improve service levels.Be part of a team that values quality and compliance.Work from the comfort of your home.Ready to Take the Next Step?Apply now and make a difference with your leadership skills!


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