Call Center Supervisor

RESPONSIBILITIES:

- MONITOR PRODUCTION METRICS FOR TEAM.
- CONSISTENTLY EVALUATE EFFECTIVENESS OF TEAM MEMBERS THROUGH DATA ANALYSIS, SHADOWING CALLS, AND REVIEWING CUSTOMER FEEDBACK.
- CONTINUOUSLY LEARN AND BECOME AN EXPERT ON D3 PRODUCT.
SKILLS:

- STRONG ORAL AND WRITTEN COMMUNICATION SKILLS.
- CONSULTATIVE APPROACH TO ACCOUNT MANAGEMENT.
- DEEP CUSTOMER EMPATHY.
- CUSTOMER EXPERIENCE CHAMPION.
- EXCEPTIONAL DEMANDFORCE PRODUCT KNOWLEDGE.
- ABILITY TO HAVE DIFFICULT CONVERSATIONS WITH CUSTOMERS.
- UNDERSTANDING OF COMPETITIVE LANDSCAPE.
- PLAYER/COACH MENTALITY.

**REQUIREMENTS**:

- 2-3 YEARS EXPERIENCE IN A CUSTOMER FACING SUPPORT/SUCCESS/ONBOARDING ROLE.
- 1-2 YEARS PREVIOUS MANAGEMENT EXPERIENCE.
- BACHELOR'S DEGREE.
- UNDERSTANDING OF SMB SPACE, PARTICULARLY IN THE SPECIFIED VERTICAL.
- KNOWLEDGE OF SALESFORCE CRM A PLUS.

Tipo de puesto: Tiempo completo

Salario: $18,000.00 - $22,000.00 al mes

Horario:

- Turno de 10 horas

Prestaciones:

- Vales de despensa

Tipos de compensaciones:

- Bono de productividad

Educación:

- Bachillerato terminado (Deseable)

Experiência:

- Supervisión de personal: 2 años (Deseable)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial