We keep growing!Join us as a Call Center Supervisor.Your primary responsibility will be to oversee and manage the day-to-day operations of a call center. You will be responsible for leading and supervising a team of call center agents, ensuring high-quality customer service, meeting performance targets, and driving operational efficiency. You will play a crucial role in optimizing customer satisfaction, enhancing team performance, and achieving business objectives.Team management responsibilities:- Supervise and provide guidance to a team of call center agents, including recruitment, training, performance management, and professional development.- Conduct regular coaching sessions, and performance evaluations to provide feedback and address any performance issues.- Foster a positive work environment, promote teamwork, and motivate team members to achieve targets.Qualifications and Skills:- Proven experience as a call center supervisor or in a similar role.- Strong leadership and people management skills.- Excellent communication and interpersonal skills.- Proficient in call center software and CRM systems.- Strong analytical and problem-solving abilities.- Ability to multitask and work effectively in a fast-paced environment.- Knowledge of customer service principles and practices.As a Call Center Supervisor, you will be responsible for managing a team, ensuring efficient operations, and maintaining high levels of customer satisfaction. Your role is critical in achieving organizational goals and delivering exceptional service to customers.**Benefits**:Base salaryPerformance bonusWeekly paymentFood vouchersLaw benefitsFixed schedule with 2 days off**Salary**: From $18,360.00 per month**Experience**:- Call Center supervisor: 1 year (preferred)Work Location: One location