**Descripción del empleo****Descripción del empleo**Supervisor de Call Center (Empresa de tecnologías para el hogar, sistemas de puertas eléctricas, conexión de redes, inteligencia artificial)- **Tipo de empleo**: Tiempo completo- **Turno y horario**: Turno de 10 horas, 6am a 4pm de lunes a viernes (sábado eventual)- **Idioma**: Inglés (indispensable, tanto hablado como escrito)- **Modalidad del empleo**: Presencial- **Experiência**: de supervisión comprobable (deseable) conocimientos de ingeniería en redes eléctricas y sistemas.- **Bono mensual**: Hasta $200 dlls**Responsibilities**:**Summary**Complete day-to-day tasks that include, but are not limited to:Managing the tech support team, as well as meeting KPIs and company goals. The Supervisor monitors individual and team performance, identifies opportunity areas and creates action plans for improvement.Key duties and responsibilities:- Manage employee schedules, monitor calls and provide support with questions regarding the product.- Lead, motivate and train staff to meet established goals and objectives.- Monitor performance, provide and document constructive feedback to ensure quality and procedural compliance.- Establish and execute development plans to ensure continuous improvement in operational proficiency, quality and customer satisfaction.- Ensure timely evaluation of employee performance and incentive tracking.- Take escalation calls and turn them into learning opportunities.- Elaborate and execute motivational plans and activities to promote a great working environment.- Prepare for weekly and quarterly business review meetings.- Collaborate with other areas to ensure company policies compliance.- Serve as liaison between company and client, balancing client needs with business goals.**Qualifications**:- Demonstrated proficiency in managing and motivating teams.- Adaptability to manage constantly changing priorities and workflow.- Work efficiently in a high demand, team oriented and fast-paced environment.- Ability to work and communicate effectively with all levels of the organization.- Ability to make timely and sound decisions under pressure.- Time management.- Computer and excel proficiency.- Proficiency in spoken and written English.*_This is an on-site position, applicants must reside in Tijuana, B.C._Tipo de puesto: Tiempo completoSalario: $5,500.00 a la semanaTipo de puesto: Tiempo completoSalario: $5,500.00 a la semanaHorario:- Turno de 10 horasPrestaciones:- Caja de ahorro- Vales de despensaTipos de compensaciones:- Bono de asistencia- Bono de productividad- Bono de puntualidadLugar de trabajo: Empleo presencial