Call Center Supervisor

**Overview**:As the next Operations supervisor you will be leading a team of operative personnel to ensure the compliance of key performance indicators attendance, bonus' and queue monitoring on a day-to-day basis. Your core responsibility will be to ensure a strong and meaningful connection with your team members and work together to achieve a common goal.**Responsibilities & Duties**:- Daily monitoring of operative Queues to ensure the compliance of relevant service levels- Provide feedback to each member of your team to drive performance- Develop analysis of key performance indicators to be presented in monthly and quarterly business review to our senior management staff- Review staffing requests and availability for hire- Track seasonal events that can drive a high call volume- Analyze and propose continuous improvement initiatives**Qualifications**:- Advanced English level- Strong communication skills- Experience 1 year as Supervisor in the call center industry- In-depth understanding of effective feedback techniques- Strong work ethic and proactive- Structured and organized work style- Empathetic- Analytical- Strong decision-making skills