Call Center Supervisor In Tijuana

Looking for an Experienced Supervisor of Campaign's in call center's**Responsibilities**: - Communicate organizational needs, oversee employees' performance, provide guidance and support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is successful.- Hire and onboard new employees- Answer questions from staff and provide guidance and feedback- Anticipate escalation and take over calls when needed- Devise ways to optimize procedures and keep staff motivated- Improves quality of results by recommending changes- Ensure adherence to policies for attendance, established procedures etc.- Keep management informed on issues and problemsSchedule Monday to Friday- Hours 7am a 5pm- Benefits by law- No background week**Previous experience**: Supervisor de operaciones/Manager en Call Center.English is a must, written and spoken**Electronic programs that are required to be managed**:- MS Office- GSuite- Dialers- CRM**This position is available to work on-site in Tijuana, close to Costco in Zona Rio**Tipo de puesto: Tiempo completoSalario: A partir de $6,000.00 a la semanaHorario:- Diurno- Lunes a viernesPregunta(s) de postulación:- Have you worked as a Supervisor of a Campaign in Call Centers?Experiência:- Supervisor: 1 año (Obligatorio)- Call Centers: 2 años (Obligatorio)Idioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial