Call Center Supervisor In Tijuana

Looking for an Experienced Supervisor of Campaign's in call center's

**Responsibilities**: - Communicate organizational needs, oversee employees' performance, provide guidance and support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is successful.
- Hire and onboard new employees
- Answer questions from staff and provide guidance and feedback
- Anticipate escalation and take over calls when needed
- Devise ways to optimize procedures and keep staff motivated
- Improves quality of results by recommending changes
- Ensure adherence to policies for attendance, established procedures etc.
- Keep management informed on issues and problems

Schedule Monday to Friday
- Hours 7am a 5pm
- Benefits by law
- No background week

**Previous experience**: Supervisor de operaciones/Manager en Call Center.

English is a must, written and spoken

**Electronic programs that are required to be managed**:

- MS Office
- GSuite
- Dialers
- CRM

**This position is available to work on-site in Tijuana, close to Costco in Zona Rio**

Tipo de puesto: Tiempo completo

Salario: A partir de $6,000.00 a la semana

Horario:

- Diurno
- Lunes a viernes

Pregunta(s) de postulación:

- Have you worked as a Supervisor of a Campaign in Call Centers?

Experiência:

- Supervisor: 1 año (Obligatorio)
- Call Centers: 2 años (Obligatorio)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial