Call Center Team Lead Remote

What started as a small team of twelve in 2019 in an office in Tijuana has now grown to a family of more than 100+ employees throughout Mexico who have the comfort of working remotely from their homes. We welcome you to join our growing family as a **Team Leader!**Support Customer Success team members with the retention and growth of the customer base. Work cross functionally to drive key performance indicators across the Customer Success team.**Scope**Recruit and develop high performing teams providing proactive support that adds value to the customer experience through proactive engagement.Drive account retention and growth and positive outcomes for top tier accounts.Provides recommendations to the leadership team on operational changes needed to deliver results.**Requirements**:- Solid previous experience as a Team Lead / Floor Walker in a call center environment.- Previous Retention or Sales experience is desired- Conversational English- Computer, headset, and high speed internet connection**We Offer**:- Permanent work from home position- Training (paid)- Stable work (permanent campaign)- Career plan- Law benefits- Monday to Friday schedule- Competitive Base salary plus bonuses and commissions**Job Types**: Full-time, Permanent**Salary**: $16,000.00 - $22,000.00 per month