Call Center Tech Support Agent

As a tech support specialist, you will play a vital role in delivering technical assistance to our partners through phone. Your primary focus will be resolving technical inquiries efficiently and effectively, all while showcasing a proactive, innovative, and multitasking approach.**Required**:High School diploma or equivalent.Minimum of 1 year in a customer service role.Proven technical aptitude and troubleshooting skills.Passion for technology, particularly in areas likes IoT, Smart Home, Surveillance, Networking, and Home Theater systems.**Preferred**:Advanced degree in a technical field.Hands-on experience installing or troubleshooting.Surveillance/security systemsPower Management systems (UPS, surge supression, etc.)Audio-video equipment, network hardware, or similar technical products.**Knowledge of**:Networking concepts, including advanced router configurations, managed switches, firewalls, VLANs, Etc.Home automation, IoT, media distriution (HDBase T, Video over IP), high-end audio, HVAC, low-voltage or electrical wiring, and smart lighting systems.Familiarity with case documentation in SalesForce.Previous experience in customer service or technical support within a callcenter environment.**What We Offer**:Competitive base salary plus performance bonuses, up to $22,000 MX per Month.Full law benefits.Life insurancePantry Vouchers.Be part of an exciting, tech-forward environment where your expertise and enthusiasm can shine.