Call Center Tech Support Agent

As a tech support specialist, you will play a vital role in delivering technical assistance to our partners through phone. Your primary focus will be resolving technical inquiries efficiently and effectively, all while showcasing a proactive, innovative, and multitasking approach.
**Required**:
High School diploma or equivalent.
Minimum of 1 year in a customer service role.
Proven technical aptitude and troubleshooting skills.
Passion for technology, particularly in areas likes IoT, Smart Home, Surveillance, Networking, and Home Theater systems.
**Preferred**:
Advanced degree in a technical field.
Hands-on experience installing or troubleshooting.
Surveillance/security systems
Power Management systems (UPS, surge supression, etc.)
Audio-video equipment, network hardware, or similar technical products.
**Knowledge of**:
Networking concepts, including advanced router configurations, managed switches, firewalls, VLANs, Etc.
Home automation, IoT, media distriution (HDBase T, Video over IP), high-end audio, HVAC, low-voltage or electrical wiring, and smart lighting systems.
Familiarity with case documentation in SalesForce.
Previous experience in customer service or technical support within a callcenter environment.
**What We Offer**:
Competitive base salary plus performance bonuses, up to $22,000 MX per Month.
Full law benefits.
Life insurance
Pantry Vouchers.
Be part of an exciting, tech-forward environment where your expertise and enthusiasm can shine.