Call Center Tech Support

**Responsibilities**- Research and identify solutions to satellite internet access.- Diagnose and troubleshoot technical issues, including account setup and network configuration- Ask customers targeted questions to quickly understand the root of the problem- Track computer system issues through to resolution, within agreed time limits- Properly escalate unresolved issues to appropriate internal teams tech support levels.- Provide prompt and accurate feedback to customers- Refer to internal database or external resources to provide accurate tech solutions- Ensure all issues are properly logged- Prioritize and manage several open issues at one time- Follow up with clients to ensure their internet access are fully functional after troubleshooting- Prepare accurate and timely reports- Document technical knowledge in the form of notes and manuals- Maintain jovial relationships with clients**Salary & Benefits**:- Base salary $14,500 MXN per month- Up to $3,000 performance Bonus- Training Bonus $3,000- $1,000 transportation bonus- 40 hrs for week- 2 days off- Food coupons- Life medical insurance- Permanent placement position / Direct hireTipo de puesto: Tiempo completoSalario: $14,500.00 - $19,500.00 al mesHorario:- Turno de 8 horasPrestaciones:- Descuentos y precios preferenciales- Estacionamiento de la empresa- Seguro de vida- Vales de despensaTipos de compensaciones:- Bono de asistencia- Bono de productividad- Bono de puntualidadPuede trasladarse/mudarse:- Monterrey, N. L.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)Experiência:- Call Center: 1 año (Obligatorio)- Tech Support: 1 año (Deseable)- Customer Service: 1 año (Deseable)Idioma:- Inglés (Obligatorio)Lugar de trabajo: Una ubicación