The Call Center Trainer is responsible for the creation and execution of training programs, using knowledge of principles and methods for training design, instruction of individuals and groups, and measurement of training effectiveness.DUTIES, RESPONSIBILITIES AND STRATEGIES DEVELOPEDConduct training for new hires and evaluate the trainees.Identify training and development needs within the organization through job analysis, appraisal schemes, and regular consultation with all departments.Design and develop training and development programs based on the organization's and the individual's needs.Work in a team to produce programs that are satisfactory to all relevant parties in the organization.Develop effective induction programs.Conduct appraisals.Devise individual learning plans.Produce training materials for in-house courses.Monitor and review progress through questionnaires and discussions with supervisors and managers.Ensure that statutory training requirements are met.Evaluate training and development programs.Amend and revise programs as necessary, in order to adapt to changes occurring in the work environment.Help supervisors and managers solve specific training problems, either on a one-to-one basis or in groups.SKILL AND KNOWLEDGE QUALIFICATIONSExcellent communication skills, with a thorough understanding of the company's or call center's mission.Organized, energetic, and able to motivate employees; patient and resilient.Expertise in operating the equipment needed for the job.Strong presentation skills.Written communication abilities.Training and training management experience.Self-development and self-confidence.Ability to deal with complexity.Proficient in Microsoft Office.100% Bilingual (English / Spanish).DIRECT REPORTSThe trainer will be responsible for the new hires during training and will assume the responsibilities as a Supervisor for the training group.Tipo de puesto: Tiempo completoSueldo: $20,000.00 - $22,000.00 al mesBeneficios:Caja de ahorroPrograma de referidosSeguro de vidaPago complementario:Bono de permanenciaTipo de jornada:Lunes a viernesTurno de 10 horasEscolaridad:Bachillerato terminado (Deseable)Experiencia:Atención al cliente: 5 años (Obligatorio)Entrenador/Capacitador: 2 años (Obligatorio)Idioma:Inglés (Obligatorio)Lugar de trabajo: Empleo presencialFecha de inicio prevista: 05/10/2024#J-18808-Ljbffr