Schedule - Shift - Hours: Full Time - HybridPediatric Associates was founded in Hollywood, FL in 1955. The same clinician-led, evidence-based medical home passion is a unifying driver for those who join Pediatric Associates Family of Companies. The Pediatric Associates Family of Companies is a growing team of Pediatricians and Pediatric Care Teammates who are excited to be part of the first nationwide Pediatric Primary Care Medical Home. We further our uniqueness by ensuring the clinician voice is leading our medical home innovations.Summary:Patient Engagement Center is the voice of MD Medical Group. Trainers are responsible for training new customer service employees and supporting experienced employees to improve their performance. Their duties include creating educational material, conducting training sessions, identifying skills gaps, and ensuring staff members stay motivated.Responsibilities:Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.Preparing procedures and policies regarding sales techniques and appropriate agent conduct.Scheduling and conducting training sessions on various call center topics to prepare and support new employees.Training experienced employees on new or updated call center procedures to improve their performance.Observing the daily operations of call center employees and identifying any areas of improvement.Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.Requirements:Excellent knowledge of customer service best practices.Strong teaching abilities and mentoring skills.Good communication, interpersonal, and conflict resolution skills.Ability to provide leadership to personnel in a fast-paced and stressful work environment.The Pediatric Associates Family of Companies is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.#J-18808-Ljbffr
