**Job Summary**:The Training Specialist will support the Training Manager to design, develop and deliver training curriculum, policy & procedure, and systems documentation, for the Consumer Deposits support staff.**Duties/Responsibilities**:- Support and enhance the onboarding experience for all Consumer Deposit support members.- Support with the development and implementation of learning and development experiences.- Analyze results from training programs to improve retention, proficiency and confidence of new hires.- Support with the creation and delivery of communication materials for new product launches and/or workflows updates.- Support with the development of training curriculum designed to drive brand awareness, product knowledge, and cross-sell initiatives.- Support with the development and maintenance of internal knowledge base, to ensure front line staff can easily access all current supporting materials, guidelines, and workflow documentation.- Partner with call center manager to facilitate or develop onboarding and refresher trainings.**Required Skills/Abilities**:- Strong written and verbal communication skills and ability to present information in a clear and concise manner.- Experience working in a fast-paced environment and ability to manage projects with a varying degree of complexity and difficulty.- Project management experience with focus on root cause analysis and designing/implementing projects, to impact key performance indicators.- Experience conducting in-person coaching, development, and interactive training sessions in call center environment.- Proficient Microsoft Office Suite or related software.- Bi-lingual with exceptional English language and writing skills.**Education and Experience**:- At least 2 years of experience in a training development role.- Experience developing training materials (In-person & Remote training, Policy & Procedure, Quick Reference Guides, Systems Documents, and Internal knowledge base).- Experience with Learning Management System.- High School Diploma.- Bachelor's Degree a plus.Tipo de puesto: Tiempo completoSalario: $6,000.00 - $7,000.00 a la semanaHorario:- Diurno- Lunes a viernes- Turno de 10 horas- Turno de 8 horasPregunta(s) de postulación:- ¿Hablas Inglés?- ¿Cuál es tu grado de estudios más alto terminado?- ¿Cuántos años de experiência tienes como trainer en call center?Lugar de trabajo: Empleo presencial
