Call Center Trainer

**Job responsibilities and functions**- Create learning plans for new hires with the understanding of adult learning principles, learning styles and the company needs- Measure the effectiveness of training and communicate areas of opportunity in all training related activities- Participate in training analysis, projects and initiatives to further develop company employees- Facilitate training to new hires while identifying and working on areas of opportunity, risks, and future potential in order to support the operation- Create and update training content and reference materials with an emphasis on e-learning and virtual classrooms- Develop testing and certification programs to evaluate comprehension and manage skills-based client inquiries and increase patient scheduling.- Provide team motivation and development to maximize sales opportunities.- Drive a culture of accountability, continuous improvement, and a personal excellence.**Requirements**:- Minimum 1 years of relevant training experience.- Advance English level (Written & Spoken)- Strong communication and interpersonal skills- Teaching strategies and development skills of teaching material- A problem-solving orientation, flexibility, and positive attitude.- Incredible level of organization, structure, reliability, and independence.- Clear, direct, and accessible verbal communication; strong listening and feedback delivery skills.- Excellent training skills.- Experience in call center training.- Microsoft Office Suite (Excel, Word, PPT)- Excellent judgement, trustworthiness, and ability to maintain confidentiality.Tipo de puesto: Tiempo completoSalario: $20,000.00 - $24,000.00 al mesHorario:- DiurnoLugar de trabajo: Empleo presencial